# Adjustments

**Adjustments** allow a user to create account-specific rate adjustment policies. An **Adjustment** policy supports applying a discount or a premium using one of these modifiers:

1. a certain amount of money *(i.e. $ 100)*
2. a certain quantity *(i.e. 100 GB/hours)*
3. a percentage *(i.e. 10%)*

This **Adjustment** can then be applied to a single service, multiple different services, or one or more service categories.

## Create an Adjustment Policy

To create a new **Adjustment** policy for an account, follow these steps:

![](https://1141395848-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LHEKskLK6aXinV75Knl%2F-MeUdwEfhB4XSoeg4BOD%2F-MeUgsS1PsWaHHZRbLZR%2Fimage.png?alt=media\&token=dde11b02-b921-4023-a473-83c77940d1f0)

1. From the menu on the left, select **Services** > **Adjustments**
2. Then select the *Account* from the list of accounts for which you want to create an adjustment policy
3. After selecting the account, click **Add Policy**, and provide a meaningful name for your policy in the right screen where it says *Adjustment name*
4. Provide the **Start date**, by selecting the initial month when this adjustment policy is applied.
5. Provide the **End date**, by selecting the month when this adjustment policy will be discontinued. This is optional since an adjustment policy can be applied permanently.
6. Select which **Service** or **Service Category** this policy is applied to. You can select multiple using the check-boxes that are provided. It is also possible to select all available service categories, which effectively applies the discount to all possible services.
7. Select a **Type** for this adjustment. This can be either a  *Discount* or a *Premium*
8. Select the **Target***,* meaning: is this Adjustment targeting the total *Charge* or the total *Quantity* of the selected service(s)?
9. Select the **Difference** setting, to indicate an *Absolute* value (i.e. 100 units, or 100 dollars) or a *Relative* value (such as 10%)
10. Lastly, provide the Adjustment value. In the example shown in the image above, there is a value of '10' provided in the **Amount** field, which will adjust the total charge with -10% given the provided parameters.
11. When you're done, click the **Add Policy** button. Your changes are now applied to all charge-related reports.