Services

An introduction to Services

In Exivity Services can be anything that corresponds to a SKU or sellable item from your Service Catalogue. It should relate to a consumption record (or multiple records) from your extracted data sources.

For example: with most public cloud providers, the provider defines the chargeable items that are shown on the end of month invoice. However, when working through a Managed Services Provider, a Cloud Services Provider or a System Integrator, additional services can be sold on top of those. Potentially, you may want to apply an uplift to the rate or charge a fixed amount of money every month for a certain service. Different scenario's are possible here, it all depends on your business logic.

Terminology

A service is a named item with associated rates and/or costs used to calculate a charge that appears on a report, where rates represent revenue and costs represent overheads.

When discussing services and their related charges a number of terms are required. Exivity uses the following terminology in this regard:

Creating service definitions

When created during the ETL process, service definitions are created via the service and services statements in Transcript. During the execution of a Transcript task, service definitions created by these statements are cached in memory. Once the task has completed successfully, the cached services are written to the global database where they remain indefinitely (or until such time as they are manually deleted).

If the task does not complete successfully then the service definitions cached in memory are discarded, the expectation being that the task will be re-run after the error condition that caused it to fail has been rectified and the services will be written to the global database at that time.

Types of charges

There are different types of charge that can be associated with a service. Collectively these influence the total charge(s) shown on the report and Exivity supports the following charge types as described in the Terminology table above:

• unit rate

• fixed price

• COGS rate

• fixed COGS

At least one of these charge types must be associated with a service definition. Multiple combinations of the charge types may also be used.

Once the resulting charge has been calculated based on the charge types, it may be further modified through the application of adjustments, proration and minimum commit (all of which are detailed later in this article).

Charge intervals

In order to calculate the charge(s) associated with usage of a service Exivity needs to know the period of time for which each payment is valid. For example a Virtual Machine may have a daily cost associated with it, in which case using it multiple times in a single day counts as a single unit of consumption whereas Network Bandwidth may be chargeable per Gigabyte and each gigagyte transferred is charged as it occurs.

The charge interval (also termed simply interval) for a service can be one of the following:

• individually - the charge for a service is applied every time a unit of the service is consumed, with no regard for a charging interval

• daily - the charge is applied once per day

• monthly - the charge is applied once per calendar month

Minimum commit

The minimum commit is the minimum number of units of consumption that are charged every interval, or (in the case of services with an interval of individually) every time the service is used. If fewer units than the minimum commit are actually consumed then the service will be charged as if the minimum commit number of units had been used.

Proration

After the charge for usage of a monthly service has been determined, it may be prorated by modifying that charge based on the frequency of the usage.

This process will reduce the charge based on the number of days within the month that the service was used. For example if consumption of a service with a monthly charge interval was only seen for 15 days within a 30 day calendar month then the final charge will be 1/2 of the monthly charge.

!!! note Daily proration whereby a daily service is prorated based on the hours seen will be implemented in the second half of 2018 and this documentation will be updated at that time to reflect the additional feature

Service definitions

A service definition comprises two categories of information:

1. The service - Metadata describing fixed attributes of the service such as its name, description, group, interval, proration and charge type(s)

2. The rate revision - Information detailing the charge type(s) associated with the service (the rate, fixed price, COGS rate and fixed COGS values) and additional information detailing the date(s) for which those values should be applied

The following tables summarise the data members that comprise each of these categories:

Service attributes

Rate revision attributes

The rate_col, fixed_price_col, cogs_col and fixed_cogs_col fields are used when the specific value to use is derived at report-time from the usage data, as opposed to explicitly being included in the rate revision itself.

A service may have any number of associated rate revisions so long as they have different effective_date or minimum commit values. This means that a service can have different charges applied depending on the date that the report is to be generated for, or depending on the specific values in the columns used by a report.

A service may use neither, either or both of rate and fixed_price, and neither or one of cogs and fixed_cogs. At least one of rate, fixed_price, cogs or fixed_cogs is required, but cogs and fixed_cogs may not both be used.